Header Bar Features
Navigation Bar Features
My SureTrack Features
My Profile Features
Main Screen Features
What is SureTrack?
SureTrack is an all-in-one information source to help you fix vehicle problems quickly and easily.
We have gathered and analyzed vehicle-specific data generated from millions of successful fixes and
consolidated all of that information along with common replaced parts statistics, diagnostic
troubleshooting procedures and repair experiences from multiple sources. We know your time is
valuable that is why we have done all of the legwork, so you don’t have to.
What is SureTrack used for?
SureTrack has 3 main purposes:
1. To help you fix specific vehicle problems. As a SureTrack Community member you have an incredible
amount of information in an easy-to-use format, to help solve your most complicated diagnostic issues quickly.
2. To help you get information from other technicians. On SureTrack you can ask other community members questions about automotive diagnostic issues.
3. To help you share your vehicle repair knowledge by writing Tips or by answering questions posted by other technicians.
Who uses SureTrack?
SureTrack is primarily used by professional automotive technicians that use automotive diagnostic tools to fix vehicles.
The access to SureTrack is intentionally restricted to ensure the quality of information for our community members.
Header Bar Features
What is the Select Vehicle/Change Vehicle button?
The “Select Vehicle/Change Vehicle” button, located on the Header Bar, is used to identify which vehicle you want to reference on SureTrack.
Vehicle attributes are selected from a sequence of option lists. Make a selection to advance through the lists.
This data is used to filter searches so that only information that applies to the identified vehicle is shown. Note:
We recommend making a complete vehicle selection by choosing all attributes.
How do I select a vehicle?
Use the following procedure to select a vehicle:
1. If you haven’t already done so, click the “Select Vehicle” or “Change Vehicle” button on the Header Bar at the top of the page.
2. Select the year of the vehicle from the list that displays.
3. Select the make of the vehicle from the list that displays.
4. Select the model of the vehicle from the list that displays.
5. Select the submodel of the vehicle from the list that displays.
6. Select the engine of the vehicle from the list that displays.
7. Select the system of the vehicle from the list that displays.
8. After making a full selection by choosing all vehicle attributes, click “Use This Vehicle” in the upper-right corner of the screen.
The screen refreshes and the selected vehicle is now shown on the Header Bar. Note: We recommend making a complete vehicle selection by choosing all vehicle attributes.
What is the TSB/Recall/Campaign button?
If there are any Technical Service Bulletins (TSB) from the original equipment manufacturer (OEM),
National Highway Traffic and Safety Administration (NHTSA) recalls, or OEM campaigns that apply
to the identified vehicle, this icon will appear in the TSB/Recall/Campaign button.
Available items are listed in order; recalls first, followed by any campaigns, then service bulletins.
The most recent is at the top of the list when multiple documents are available. Clicking on a listed item opens
the complete text of the recall or campaign. TSBs are grouped by year, click the plus sign (+) alongside a year to expand the list.
How do I get fixes to problems or get help from the SureTrack community?
Simple, first select a vehicle, by clicking the “Select Vehicle/Change Vehicle” button,
then perform a search with a keyword, code or symptom. You will be given information in the
form of a SureTrack Tip. If you can’t find what you are looking for you can ask the SureTrack community a question.
What is a SureTrack Tip?
SureTrack Tips are concise and complete descriptions of a real fix for a particular vehicle repair issue.
A SureTrack Tip is a combination of proven fixes and vehicle specific data we have collected and analyzed into
an all-in-one information source to help you fix vehicle problems quickly and easily.
On SureTrack you can search for Tips or enter your own Tip to help other community members resolve vehicle issues.
SureTrack Tips consist of 3 types of Tips:
SureTrack has 3 main areas:
1. Snap-on Certified Tips  - These tips have gone through rigorous review by experts.
2. Real Fix Tips  - These tips are gathered from actual shop repair orders and are presented in an easy to understand Complaint, Cause, Correction format.
3. SureTrack Community Tips  - These are Tips that have been created by our SureTrack Community Members.
How do I begin searching for a SureTrack Tip?
1. Select a Vehicle:
2. Next, Enter a Search Term
A. Click the “Select Vehicle” button on the Header Bar at the top of the page.
B. Select the year of the vehicle from the list that displays.
C. Select the make of the vehicle from the list that displays.
D. Select the model of the vehicle from the list that displays.
E. Select the submodel of the vehicle from the list that displays.
F. Select the engine of the vehicle from the list that displays.
G. Select the system of the vehicle from the list that displays.
H. After making a full selection by choosing all vehicle attributes, click “Use This Vehicle”
in the upper-right corner of the screen once all the data is selected.
The screen refreshes and the selected vehicle is now shown on the Header Bar.
Remember:  We recommend making a complete vehicle selection by choosing all attributes.
SureTrack has an exclusive single-point lookup that lets you search all of SureTrack’s resources with one click.
This user-friendly search engine lets you choose the information you want to use: symptom, keyword or codes.
Enter a few characters into the search bar which
is located on the Main Screen and watch SureTrack suggest a selection of search options to help you begin your search.
3. Finally, Real Results!
SureTrack gives you real results! SureTrack Tips combine real world fixes and data which may also include:
Common Replaced Parts  – a graph that shows the frequency with which parts commonly related to the Tip, are replaced,
and at what vehicle mileage. The data in the Common Replaced Parts graph
is actual data extracted from many millions of recorded repair orders from shops all around the country.
Component Tests  - provides specific component operational information on how to locate the component on the vehicle,
how to set up a meter to test the component, the best place on the
vehicle to connect the meter, component connector pin assignments, and what readings you should expect to see.
Library  - provides PID Graphs and/or Waveforms associated with the Tip and the vehicle you have selected.
This is a comprehensive collection of test results gathered through actual on-vehicle tests, so you know exactly what to look for.
Data graphs and scope waveforms provide a point of reference to help you verify faulty parts.
Note: If you still can’t find the information you are looking for when searching,
SureTrack is still not finished helping you find the information you are looking for. You can ask the SureTrack community for help by clicking,
“Contribute” on the Navigation Bar and ask the community a question on the “Ask the Experts” page.
What is Fixed It!?
The “Fixed It!” designation that appears in the lead line of a Tip indicates that the
Tip in question has actually helped at least one technician in the community repair a vehicle.
Anytime you read a Tip you are given the opportunity to add to the Fixed It! count if the Tip
helped you repair a problem. Each time someone clicks “Fixed It!” in the tip, one is added to
the total number of Fixed Its! for the tip. The Fixed It! count lets you easily see what tips
are actually helping to resolve vehicle issues.
There is also room to add a comment about how the Tip helped you fix the problem.
Navigation Bar Features
My SureTrack Features
What is My SureTrack?
My SureTrack, the first option on the Navigation Bar along the left side of the screen, opens your personal SureTrack page.
There are five My SureTrack functions available from the Navigation Bar tabs:
Home  - displays the SureTrack Leaderboard, links to: Latest Fixes, Latest Questions, and SureTrack Pulse, and a search field.
My Questions  - opens a list with links to questions that you have posted to the community.
My Stuff  - opens a list of Tips you have created.
Following  - opens a list with links to Tips and discussions that you are actively participating in.
Viewed  - opens a list with links to Tips that you recently visited.
How do I find Discussions that I'm taking part in?
Click “My SureTrack” on the Navigation Bar along the left side of the screen,
to display all questions and tips that you have contributed to.
What is the Leaderboard?
The Leaderboard shows the top ten ranked SureTrack community members. Community members are
awarded points for answering questions, and those who gather the most points show on the SureTrack Leaderboard.
The more points you have the better the chance you have to get on the Leaderboard.
How do I get points for the Leaderboard?
To show on the Leaderboard the community members must answer questions to get points.
1 point is awarded for answering a question.
5 points are awarded if your answer is rated as a “Good Answer” by the SureTrack community member who asked the question.
10 points are awarded if your answer is rated as the “Best Answer” by the SureTrack community member who asked the question.
Bonus points are awarded for:
An extra 15 points for every three Best Answers in the week.
An extra 10 points for a combination of 3 Good Answers and Best Answers per week.
Answers can only be counted once for bonus points.
What is Dashboard?
Dashboard, the second option on the Navigation Bar along the left side of the screen,
presents search results for the active vehicle. Search results are listed various categories:
Tips  - presents a list of Tips that directly correlate to your search criteria. Select a Tip from the list to open and review the complete Tip.
Related Tips  - presents a list of Tips that may include information that pertain to your search, even though they are not an exact match to your search criteria.
Real Fixes  - presents a list of Tips that have been gathered from actual shop repair orders and are presented in an easy to understand Complaint, Cause, Correction format.
Related Real Fixes  - presents a list of Real Fixes that may include information that pertains to your search, even though they are not an exact match.
Community  - presents a list of open discussions that may be pertinent to your search.
There are also three key pieces of information available from the Dashboard: Common Replaced Parts, Component Test and Library.
What is Common Replaced Parts?
Common Replaced Parts is a graph that appears at the top of the page when a Tip is
selected from the list and expanded. The graph shows the frequency with which parts,
commonly related to the Tip, are replaced and at what vehicle mileage. The data in the Common
Replaced Parts graph is actual data extracted
from many millions of recorded repair orders from shops all around the country.
What is Component Test?
Component Test, accessed by selecting a tab on the Dashboard page, provides information
on how to locate the component on the vehicle, how to set up a meter to test the component,
the best place on the vehicle to connect the meter,
component connector pin assignments, and what readings you should expect to see.
What is Library?
Library, accessed by selecting the tab on the Dashboard page, provides PID graphs
and/or waveforms associated with the Tip and vehicle you have selected. This is a comprehensive
collection of test results gathered through actual on-vehicle tests, so you know exactly what to
look for when performing your own tests. Data graphs and
lab scope waveforms provide a point of reference to help you verify faulty parts.
How do I Contribute to SureTrack?
Contribute, the third option on the Navigation Bar along the left side of the screen,
opens a page that allows you to ask questions of, or post information for, the community.
To access the features on the Contribute page you can either select from
the tabs on the top of the page or use the links on the page to:
Ask the Experts  - post a question to the community.
Enter a Tip  - share your personal repair experience with the community.
Add a Waveform or PID Graph  - attach supporting images and files to an existing tip.
How do I ask a question on SureTrack?
To ask a SureTrack Question:
1. If not already done, click either “Select Vehicle” or “Change Vehicle” on the Header Bar and enter the
identifying attributes of the vehicle you would like to ask a question about.
2. Click “Contribute” on the Navigation Bar along the left-side of the screen to open the Contribute page.
3. On the Contribute page find “Ask the Experts” - this allows you to post a question to the SureTrack community.
Begin by typing a brief subject for the question (4 to 10 words) into the
“Ask the Experts” Subject field.
4. Click the “Continue” button to open the Question Page.
The Question Page has 4 sections:
Subject  – the subject you previously entered will already be filled in for you.
Symptoms  – this is where you will describe how the vehicle is behaving.
Diagnostics Steps Performed/Parts Replaced  - include any previous diagnostic tests that you performed, including the results of the tests.
Also list any parts that were replaced during previous diagnostic work.
Your Question  - Ask a clear and concise question that you want to ask the community.
Be sure to be descriptive and concise when asking your question.
Select “See Examples” in the upper-right corner of the page to review examples of how to construct a good question.
The “Attach Files” button at the left-side bottom of the page allows you to include images or other supporting data with your question. When you click, “Attach Files,”
a selection window opens for locating items on your computer and attaching them.
Use the “Preview” button at the right-side bottom of the page to see how your question will be presented to the community before you actually post it.
Use the “Cancel” button at the right-side bottom of the page to delete your question and return to the Contribute page.
Use the “Submit” button at the right-side bottom of the page to ask your question of the community.
What are “Good Answer” or “Best Answer” ratings?
Rating answers is one way to give back to the Sure Track community.
The member that originally asked the question gets to select a “Good Answer” and a “Best Answer”
from all of the responses. The community member that provided the
Good Answer or Best Answer to a question is recognized for their contribution.
About Good Answers and/or Best Answers:
Only one answer can be rated “Best Answer”.
More than one answer can be rated “Good Answer”.
Only the SureTrack community member who asked the question can rate the answers.
How do I close a Question?
Questions that you post to the community need to be closed once the vehicle repair issue has been
resolved. You are encouraged to document the fix, and an important part doing so is providing
information on what actually fixed the vehicle so that other SureTrack community members can use the
information as well. To close a question click the “Close Question” button on the right side of your
question. Your question is now converted to a SureTrack Community Tip. As part of closing the question,
if you haven’t already, you will be asked to award Best Answer and Good Answer ratings
to reward those community members that helped you by giving them Leaderboard points.
What is a “Tip”?
A “Tip” should be a short yet complete description of the repair for a particular problem with a
vehicle. Tips on SureTrack can be at different stages of development. For example, a technician may
work on a Tip over several days or weeks, or several technicians might refine a Tip.
A Snap-on Certified Tip has been through the Snap-on quality control process.
Community Tips have been created by the users of SureTrack.
How and when can I enter a Tip?
If you have a new fix to a specific vehicle problem please share! Create a SureTrack community
Tip to share your expertise with other technicians in the SureTrack community.
A SureTrack community Tip is a short yet complete description of the repair for a particular vehicle problem.
How can I create a new SureTrack Tip?
To create a new SureTrack Tip follow these instructions:
1. Select “Contribute” from the Navigation Bar.
2. Select either, "Select Vehicle” or “Change Vehicle" from the Header Bar and enter the identifying attributes of the vehicle you are writing the Tip about.
3. Begin writing your Tip Title in the Title field of the “Enter a Tip” section of the Contribute page.
4. Click “Continue.” You will be taken to the “Enter a Tip” page where you can finish writing your Tip. (Alternatively you can go directly
to the Enter a Tip age by clicking on the “Enter a Tip” tab on Contribute page.)
5. Compose your Tip in the Content field. Include as much information as possible, while keeping the information concise and to the point.
A Tip should provide accurate information that is easy to read, understand, and follow.
6. Click the “Follow” box if you would like to receive email notifications when other SureTrack community members edit or comment on your Tip.
7. Select “Submit” once you are satisfied with your Tip.
How do I know the “Tip” will help solve the problem?
All Tips are in a state of evolution, being constantly improved by the community. Refer to the Comments on a Tip to get an impression of the opinions of other technicians of the Tip.
Snap-on certified Tips are the most effective to use as they have gone through the Snap-on quality control process. A Tip that has a higher “Fixed It” count is a Tip that SureTrack
community members more frequently use to resolve problems. Also
consider the rank of the user who created the Tip as a good guide to the quality of it.
My Profile Features
What is My Profile?
My Profile, the fourth option on the Navigation Bar along the left side of the screen, opens your personal identification page.
Information that you include here determines how you are presented to the community, and what type of information will be sent to you from the community.
What is the User Profile?
The User Profile page allows you to manage your SureTrack account profile information including: your email address, password, personal information, specialty,
automotive experience, diagnostic tools owned or used, certifications held and SureTrack rank.
What is the Vehicle Selection Preferences tab?
The Vehicle Selection tab on the My Profile page is used to set up a list of preferred vehicles. The preferred list allows you to
limit the choices that display on the “Select Vehicle” list to specific years, makes, and systems.
Clicking “Show All” during the “Select Vehicle” process opens the complete vehicle list.
What are Expert Subscriptions?
The Expert Subscriptions tab allows you to share your knowledge by alerting you when there is a
question related to an indicated area of your expertise.
Select the “Expert Subscriptions” tab on the My Profile age to open a menu for identifying your areas of expertise. Your expert subscription
can be limited to specific makes, models, years, engines, and/or systems. You will receive an email whenever a question is posted that is related to your area(s).
Click the link in the email to be taken directly to the question. This lets you quickly respond to questions and build Leaderboard points.
What is the Communication tab?
The Communication tab lets you manage your communication preferences.
Here you can choose which email notifications you would like to receive from SureTrack.
What is Support?
Support, the fifth option on the Navigation Bar along the left side of the screen, opens a page that provides 3 ways to gain support from SureTrack:
1. A message form to contact the administrator of SureTrack.
2. A Frequently Asked Questions (FAQ) link that answers the most frequent questions we hear from SureTrack community members.
3. A phone number for you to contact our support center.
How do I contact the SureTrack Support Center?
If you wish to contact the SureTrack support center, select “Support” from the Navigation Bar on the left side of the screen, there you will find a phone number for our support center.
Main Screen Features
What is the Main Screen?
The Main Screen occupies the majority of the center of the viewing page.
The Main Screen is an active field that is continuously changing depending on what is selected in the Header Bar or the Navigation Bar.
What is Feedback?
Clicking on the Feedback link, which displays along the right-hand edge of the SureTrack pages, opens a commenting window that allows you to share your thoughts and ideas about SureTrack with us.
How do I return to the previous page that I viewed on the site?
- If you are using a web browser such as Internet Explorer or Firefox, click the back icon from the browser toolbar.
- If you are using ShopStream Connect, click the “back” icon in the ShopStream Connect navigation toolbar.
What should I do when my vehicle repair issue has been solved?
You are encouraged to document the fix and close the question so other SureTrack community members can use the information as well. To close the question,
click the “Close Question” button to convert the question to a Community Tip. As part of closing the question you are asked to award Best Answer and Good Answer ratings
to reward those community members that helped you by giving them Leaderboard points.
What will be shown if I select the “My Questions/Tips” link?
This displays all of the Discussions and Tips that you have contributed to.
The results are sorted by date with the newest entries on top.
How do I register on SureTrack?
Perform the following steps to register with SureTrack:
1. Click the red “Join Now” button to open the registration page.
2. If you are a new customer, wish to add a subscription to an existing SureTrack account, or if you purchased a prepaid Activation Card from your sales representative, click “Learn More” next to the Authorization Key field.
A pop-up box will appear giving you information about obtaining an authorization key. Clicking “Purchase” will allow you to purchase a subscription or activate a pre-paid activation card. Follow the instructions.
3. If you have obtained your authorization key or if you are a ShopKey Pro or ProDemand customer, you can now fill in all of the required fields (authorization key if prompted, First Name, Last Name, username, password etc.)
indicated by an asterisk.
4. Read the License Agreement by clicking “View” at the lower right hand side of the registration form. Accept the terms by clicking the “I have read, and agree to abide by the
SureTrack Community rules.” box, and then click “Ok”.
5. Click the “Submit” button to complete the process.
Where do I find my “Authorization Key”?
Your Authorization Key will be found on a card in your Snap-on Diagnostics product kit. The Authorization Key is a 12 digit alpha-numeric key that looks similar to: 123ABCAP4-US.
Enter the key in the “Authorization Key” field in the My Profile page, or as requested while registering.
You can also obtain an Authorization Key by clicking on the “Learn More” button next to the Authorization Key field on the Registration page and then clicking “Purchase” in
the Authorization key pop-up box and purchasing a subscription from our secure site.